How YouStock saved an architect's project from an unexpected delivery
A project running late. A kitchen supplier delivering on time, exactly as planned. And a complete fitted kitchen turning up at a site where nothing is ready to receive it, with the practice 400 km away.
In under an hour, YouStock collected the kitchen alongside the pickup already booked. The architect, back in Paris, followed the inventory live. What was meant to be a simple collection of 5 boxes became, within a month, a partnership spanning more than a dozen projects across France.
Architecture practices: why choose YouStock for your project logistics?
Responsiveness that absorbs the ups and downs of a project
A supplier ahead of schedule, blocked access, a phase pushed back: we reorganise our rounds during the day when the situation calls for it. Your site manager calls, our customer service team takes over and the schedule is revised.
Remote management, from your office
Your practice is at the office, your site at the other end of the country. Every item collected is photographed, logged and added to your online inventory, viewable in real time, without having to pick up the phone.
A single point of contact for all your flows
On-site collection, direct receipt of your suppliers’ goods at the warehouse, storage, phased delivery back: everything goes through the same provider, the same contract and the same platform, however many parties are involved in your project.
Delivery back in step with the project
You select online the items you want to receive, and we deliver in one or several drops, according to the real progress of the works. You no longer suffer your suppliers’ timetable, you control it.
When the project falls behind but the suppliers deliver on time
It all starts with an ordinary request: an individual uses our online quote tool to have 5 boxes collected. Instant quote, online booking, collection the next day. No call, no assessment visit.
On the day, our team arrives to a different picture. A second lorry is there: a kitchen supplier is delivering a complete fitted kitchen. The project is several days behind, and this supplier is delivering early. The result: brand-new furniture, bulky and fragile, with nowhere to go, blocking the trades.
The site manager contacts the architect, in Paris, who cannot get there within the hour. The question is simple: can YouStock also collect the kitchen, now, while the team is on site?
With most providers, the answer would have been no. The signed quote covers 5 boxes, not a fitted kitchen. It would take a new quote, a new visit, a new slot, and the project would wait another week.
Talk to one of our logistics experts who specialise in supporting architecture practices. In 20 minutes, we review your flows, your volumes and your scheduling constraints to build a solution suited to your projects.
What were the challenges of this project?
Absorbing the unexpected without stopping the project
The kitchen was on site, the supplier’s lorry was waiting and the trades could not work around it. Every hour of hold-up pushed back the entire works schedule. The answer had to come within the hour, not within the week.
Reclassifying a job mid-intervention
Our team was booked for 5 boxes. The volume had to be reclassified, the addition of a fitted kitchen approved commercially, and the rest of the day’s round reorganised, with nothing improvised operationally or contractually.
Protecting brand-new, fragile furniture
A fitted kitchen that has never been installed is still a set of costly components: cabinet fronts, worktops, appliances. The packing, the padding and the traceability had to be flawless so the client would find their furniture in perfect condition several weeks later.
Giving visibility to a remote architect
The architect was managing from Paris a site he could not see. He needed to be able to check, remotely and immediately, what had been collected, in what condition, and where it was.
Anticipating the next supplier deliveries
The problem was not a one-off: other suppliers were going to deliver early. It meant shifting from a quick-fix approach to a lasting arrangement, able to receive goods directly at the warehouse without going through the site.
Returning the furniture at the real pace of the project
Once the works resumed, the furniture could not come back all at once. Each phase of the project called for specific items, on specific dates, chosen by the practice itself.
Book a slot with a YouStock logistics expert: in 20 minutes, we review your project and your scheduling constraints.
From a 5-box collection to a nationwide partnership
Step 1: Instant quote and 100% online booking
The initial request comes in through our online quote tool. Volume estimated, price displayed, slot booked: the client confirms the job in a few minutes, with no call or assessment visit. The collection is scheduled for the very next day.
Step 2: On-site alert picked up by customer service
Faced with the kitchen to unload, our team leader alerts head office immediately. Customer service contacts the architect, scopes the need, approves the extra volume and confirms feasibility. The day’s schedule is revised straight away.
Step 3: Combined collection of the 5 boxes and the fitted kitchen
The same team, already on site, packs and loads the kitchen at the same time as the boxes. No second visit, no day of waiting, no further hold-up for the project.
Step 4: Live photo inventory on the platform
Every item is photographed, labelled with a unique QR code and added to the digital inventory. From Paris, the architect sees the detail of what is collected appear in real time, without having to call anyone.
Step 5: Direct receipt of suppliers’ goods at the warehouse
A few days later, the practice asks us to receive a new delivery, this time directly at our warehouses. New quote, new appointment, quality and quantity checks on receipt. The site no longer sees supplier lorries at all.
Step 6: Phased delivery back, managed online by the practice
The furniture is returned in four successive deliveries, in step with the progress of the works. The practice itself selects online the items it wants to receive on each visit. The logistics finally align with the project, and not the other way round.
Handing our logistics to YouStock let us focus on what we do best: designing spaces. Their ability to manage multi-site deliveries, track each item in real time and adapt to our schedules helped us enormously.
Discover our other business case studies
FAQ : Logistics and storage for architecture practices
What can you do when a supplier delivers furniture before the site is ready?
Two options: have the goods collected from the site and stored in the warehouse, or reroute the delivery straight to the warehouse before it reaches the site. YouStock handles both. In an emergency, we can step in within 24 to 48 hours to clear furniture delivered early, pack it, log it and store it until the works resume.
Can you respond to an emergency on site?
Yes. The initial request in this case study was handled online with collection the next day, and the additional kitchen pickup was approved and carried out the same day, mid-round. Our customer service team can reclassify a job and reorganise a collection schedule within the day.
Can you receive our suppliers' deliveries directly at the warehouse?
Yes, and it is in fact the smoothest set-up. Every delivery is scheduled by appointment, checked for quantity and quality on receipt, photographed and then added to your digital inventory. Your suppliers deliver to us, and your site is no longer at the mercy of their timetables.
How can I follow a project remotely from my practice?
Every stored item is photographed, labelled with a unique QR code and logged in your client account, available 24/7. You can view the inventory in real time, track the movements of your goods and schedule your deliveries from Paris, Lyon or anywhere else, even if the site is at the other end of the country.
Can we choose which furniture to have delivered back, and when?
Yes. You select online the items you want to receive and set the delivery slot. In this case study, the practice arranged four successive deliveries, each time choosing the furniture that matched the current phase of the project.
Which areas do you cover?
We operate throughout France, in particular in Paris, Lyon, Bordeaux, Marseille, Nice and Monaco, as well as in Belgium and the United Kingdom. This practice started with a project in the Paris area, then entrusted us with the refurbishment of a hotel in Courchevel, and more than a dozen projects since.
How is the furniture protected during storage?
The furniture is packed and padded by our teams at collection, then stored in our secure, monitored warehouses, on racks, pallets or in wooden crates depending on its nature and fragility. The photographic inventory taken at collection serves as the record of the condition of the goods when we took them on.
Do you work with architecture practices on recurring projects?
Yes. Most of our architect clients start with a one-off project, then entrust us with all their flows, project by project. We keep the history of your inventories and your requirements, which speeds up the start of each new operation.