YouStock guarantees
If something unexpected happens during your service, we won’t let you down. Here you’ll find all the guarantees we offer.
1️⃣ If our team is running late
Did you book a fixed slot for the collection or delivery of your belongings, but our team was unable to keep to it? Let our customer service team know by filling in our form to receive compensation.*
*Compensation is provided as vouchers or as credit towards your next transport service.
2️⃣ If something goes wrong during your service
In addition to the step-by-step process for requesting compensation in the event of damage found after our team’s intervention, please note that YouStock covers your belongings according to the insurance option you selected when signing your contract.
- Standard liability (included): Your belongings are automatically covered up to £50 per item, with a maximum of £1,000 in total.
- Premium protection plan: Your personal belongings can be covered at their actual value, provided you send us a Statement of Value at least 48 hours before the service.