Our insurances
Protect your belongings with our insurance solutions tailored to your needs. From basic coverage included to premium protection for your valuables, choose the protection that’s right for you.
Prices adjusted to the space you use
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Insured by the N°1 Storage Insurance provider!
Your free contractual liability insurance
In case of any issues, contractual liability insurance covers damages caused by the moving company during the service.
At YouStock, this insurance is free and automatically included when you request a quote. It covers you for damage or loss up to €100 per cubic meter, with a maximum of €100 per item.
This financial guarantee is very practical but may not be sufficient if you plan to store your valuables. That’s why we offer supplementary insurance.
Insure your valuable items as well
In addition to the contractual liability insurance, YouStock provides ad valorem insurance to cover your valuable items worth over €100. This all-risks insurance allows you to cover your belongings at their purchase or repair value in the event of loss or damage caused during the service carried out by our professionals.
How much does our supplementary insurance cost?
The price of this financial guarantee is divided into 2 parts:
0.6% of your bill for the collection or delivery of your items
0.3% of your monthly storage bill for stored items
The actions implemented to guarantee you a completely stress-free service
Your belongings are taken care of by qualified and experienced professionals
We use quality packing and packaging materials
We use quality packing and packaging materials
Our teams protect and pack your most fragile goods with care
Our professionals take care of dismantling but also of installing your furniture
We load your belongings in such a way as to avoid damage due to transport
Enjoy the same experience as our clients 💙
Indispensable documents for insurance
The declaration of value, to be sent to us before your service
The declaration of value determines the global value of your transported and/or stored objects and sets the compensation terms and their ceiling. It is a compulsory document which specifies in particular: the total amount of the goods handled but also, the unit value of the goods exceeding the limit of 100€ determined by the contractual liability insurance. This information is essential if you wish to be compensated in case of damage.
The waybill, to be filled in and signed on D-day
The waybill is a document presented by our team leader at the time of your service. It assures that the service has been carried out and if it is not the case, it allows you to appeal in case of damage or loss of your goods. Before signing it, you can then write your reservations in a precise and complete way.
Caution! The damage not mentioned in the reserves of the consignment note could not be held of our responsibility. Please make sure to fill in the necessary information before signing the consignment note.
Discuss it directly with an expert and find the right solution for your storage needs.
In summary, the steps to follow in case of problems with your service
The waybill
On the day of delivery, mention your complaints regarding the service on the waybill, without forgetting to sign it.
Registered mail
Within 10 days after your service, confirm your complaints by sending us a registered letter indicating the problems encountered on the day.
The insurance file
It is only after we receive your registered letter that we can open your insurance file and begin the process.
Additional documents
If we are required to ask you to provide us with them, do not hesitate to group your purchase invoices, repair quotations, and photos of damages, etc.
FAQ - Storage and Transport Insurance
Your home insurance generally covers your belongings at your home, but rarely during a move or in storage. Check your policy and contact your insurer. YouStock’s premium insurance is specially designed to cover your belongings during transport and storage.
No, the declaration of value must be established before the claim is processed. It determines your maximum coverage. That’s why it’s important to be precise in your estimate.
Add up the purchase (or replacement) prices of your most valuable possessions. For antiques, use their current market value. If you have any questions, please don’t hesitate to contact our team.
Unfortunately, only damage mentioned on the consignment note can be claimed. That is why we emphasise the importance of a thorough inspection on the day of delivery.