Like with most things in life, in order to offer you the best service possible, there are certain rules that you need to abide by. If you are ever unsure of anything, please contact us. We are happy to answer any questions you may have.

1) Be reasonable. Don’t store anything that you think that we wouldn’t accept (you’d probably be right).

2) Please be sure to have proper insurance in place. We offer all our customers £500 complimentary standard liability. If you are storing items of significant financial value, we understand that you may want to buy increased standard liability.

3) You’re responsible for ensuring your items are properly packed. Please ensure, where necessary, bubble wrap etc. is used so that your items are properly protected. Aside from the caps put in our Terms of Service we expressly disclaim all liability for fragile items or any items that are poorly packed.

4) Do NOT store any of the following items:

5) We’re not your local handy man. We will not (unless agreed in advance by us in writing) dismantle or assemble furniture of any kind, disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment or collect items from a loft or attic, unless properly lit and floored and safe access is provided. Please speak to us before our visit if you require any of this help.

6) It is your responsibility to ensure that your contact details, including email address and mobile telephone number, are up-to-date and accurate and that parking has been arranged no further than 20 meters away from entrance to your home. Its also your responsibility to:

7) Please pay – on time. We have no wish to do so, but if you don’t pay we’ll be forced to sell your items. We’ll give you 30 days’ written notice asking you to settle all outstanding sums and to re-arrange a return of your items. During this time we’ll also charge you interest on any amounts owed to us. Further charges from 3rd party debt collectors may also apply. If you still fail to settle what you owe us, we’ll be forced to sell some or all of your items. This is described in further detail in our Terms of Service, but its really easiest for all parties if we can avoid this.

In this summary we’ve tried to list the most important aspects of our storage rules. However, for a more complete list please see our Terms of Service as well as the Summary of our standard liability. These documents not only detail our and our standard liability company’s conditions in more details but they will also override and take precedent over any potential mistake we’ve put in this document.

We call you right back !