YouStock's Warrantees
If something unexpected happens during your service, we’ve got you covered!
Discover all the guarantees we offer below.
1️⃣ If our teams are delayed
You selected a fixed time slot for your collection/delivery, but our teams were unable to meet it?
Don’t hesitate to let our customer service team know by filling out our form to request compensation.*
*Compensation is provided in the form of vouchers or credit towards your next transport service.
2️⃣ If something goes wrong during your service
In addition to outlining all the steps to follow to request reimbursement in the event of damage caused during your service, please note that YouStock insures your belongings according to the type of cover you chose when signing your contract.
Included liability: Your belongings are insured up to €100 per item – automatically and free of charge.
Premium Protection Plan: Your belongings are insured at their actual value.
| % Reimbursement (single damage) | % Reimbursement (multiple damages) | |
|---|---|---|
| Scratches | 10% | 20% |
| Impacts/Shocks | 10% | 20% |
| Stains | 10% | 20% |
The refund percentage is calculated as follows:
With receipt/invoice: Based on the real value of the item.
Without receipt/invoice: Based on the maximum standard insurance coverage (€100).